- Fees and payment regulations
Fees may be charged to sellers with professional account levels on PI GATE (Freelance, Pro and Gold) for the use of some of PI GATE’s services. This Fees and Payments Policy explains your fees and taxes and how to pay them.
These rules form part of our Terms of Service. By opening a Professional account (Freelance, Silver, Gold, Gold Plus) on PI GATE, you agree to abide by these rules and our Terms of Use.
- Types of fees
- Fee Bypass
- Pay your PI GATE fees
- PI GATE Payments
- Taxes
Sellers may be required to pay the following types of fees. Note that the charges shown do not include any Value Added Tax (VAT) or similar taxes that may apply. See the Taxes section below for more details. It is important to note that all fees for services offered by PI GATE, including prepaid fees, are non-refundable.
Subscription fees for Professional accounts (Freelance, Pro and Gold):
Professionals who wish to open professional accounts on PI GATE can opt for one of the plans offered by PI GATE (Free, Freelance, Pro, and Gold), with subscription packages that offer different ranges of tools and solutions to facilitate the management of your professional activities, and improve the visibility and sale of your services and products to your customers in your region and in the 4 cins of the world. PI GATE subscription pricing details are detailed on the (Pro Membership Plans) page. PI GATE subscription fees are deducted from your current balance each month, and are reflected in your Payment account.
Automatic renewal.Subscription fees will be added to your payment account on the same day every month. For example, if you join on March 5, your subscription fee will be added on April 5, May 5, etc. If you sign up at the end of the month, your subscription fee will be added to your payment account on the last day of the month. For example, if you sign up on May 31, the subscription fee will be added on June 30 because that is the last day of the month. You can cancel your PI GATE subscription at any time in the Your subscription section of your Store Manager settings. You will have access to Your PI GATE subscription until the end of that subscription term, and Your last day of access will be shown on Your subscription dashboard. Once the PI GATE subscription is terminated,
While you are a PI GATE Professional subscriber with (Freelance, Pro/Month, Pro/Year, Gold/Month, or Gold/Year), you get the different benefits and capabilities for each level of PI GATE Professional plans during each term. ‘subscription :
- Professional Account (Freelance) : This account is offered with a subscription (Free) and allows you to take advantage of the following advantages and capacities: Authorization to publish the Services (the details of the advantages, costs of membership plans and the publication costs additional services are indicated in the page of “Pro Membership Plans”), you can consult them here, possibilities to publish services in all categories and bookable services, online payment, Blue Verified Professional Badge, Geolocation of your company’s headquarters, buyer protection, seller protection, manage orders, manage your customers, possibility of add promotions and discount codes, publish services and bookable services, manage your appointments and calendars, manage payments for your bookable services and appointments, possibility of having multiple different calendars for each service, analytical report of your activities (sales, purchases, ads viewed, income, etc.), PI GATE support in 7 days, personalized support (paid in addition to your subscription).
- Professional Account (Silver) : This account is offered with a subscription (Monthly) or (Annual) and allows you to take advantage of the following advantages and capacities: Authorization to publish Additional Services (the details of the advantages, costs of membership plans and the fees for publishing additional services are indicated in the “Pro Membership Plans” page), you can consult them here, possibilities to publish services in all categories and bookable services, online payment, Green Verified Professional Badge, Geolocation of your company’s headquarters, buyer protection, seller protection, manage orders, manage your customers, possibility of add promotions and discount codes, publish services and bookable services, manage your appointments and calendars, manage payments for your bookable services and appointments, possibility of having multiple different calendars for each service, analytical report of your activities (sales, purchases, ads viewed, income, etc.), PI GATE support in 7 days, personalized support (paid in addition to your subscription).
- Professional Account (Gold) : This account is offered with a subscription (Monthly) or (Annual) and allows you to take advantage of the following advantages and capacities: Authorization to publish Additional Services (the details of the advantages, costs of membership plans and the fees for publishing additional services are indicated in the “Pro Membership Plans” page), you can consult them here, possibilities to publish services in all categories and bookable services, online payment, Gold Verified Professional Badge, Geolocation of your company’s headquarters, buyer protection, seller protection, manage orders, manage your customers, possibility of add promotions and discount codes, publish services and bookable services, manage your appointments and calendars, manage payments for your bookable services and appointments, possibility of having multiple different calendars for each service, analytical report of your activities (sales, purchases, ads viewed, income, etc.), management of groups and work teams of up to 50 members of your teams (account management, calendars, products, services and different bookable services for each member),PI GATE support in 2 days, personalized support (paid in addition to your subscription).
- Professional Account (Gold Plus) : This account is offered with a (Monthly) or (Annual) subscription and allows you to take advantage of the following advantages and capacities: Authorization to publish Additional Services plus the promotion of your account and your published services online (details of membership plan benefits, fees and additional services posting fees are listed on the “Pro Membership Plans” page), you can view them here, possibilities to publish services in all categories and bookable services, online payment, Gold Verified Professional Badge, Geolocation of your company’s headquarters, buyer protection, seller protection, manage orders, manage your customers, possibility of add promotions and discount codes, publish services and bookable services, manage your appointments and calendars, manage payments for your bookable services and appointments, possibility of having multiple different calendars for each service, analytical report of your activities (sales, purchases, ads viewed, income, etc.), management of groups and work teams of up to 50 members of your teams (account management, calendars, products, services and different bookable services for each member),integrated PI GATE support by phone and email, personalized support (paid in addition to your subscription).
Professional subscribers on PI GATE have the possibility to register domains for free at “pi-gate.com/store/the name of your online store/”. .
Transaction Fees and Charges
When you make a sale on PI GATE.com, transaction fees and charges corresponding to (buyer protection and seller protection insurance fees, online payment fees and also the fees for implementing PI GATE services) the details of the transaction fees are: (14% of the price displayed for each product sheet excluding taxes + a fixed fee of €2.49) are detailed on the transaction invoice which will be sent to the sellers as:
- Transaction Charges: (7% of the price displayed for each product sheet excluding taxes + a fixed fee of €1.99), these fees are to cover the costs of (buyer protection insurance and seller protection costs, payment costs online using different means of online payment and different quotes, and also the costs of verifying the identity of the sellers), except for the bank transfer costs will be (10% of the price displayed for each product sheet excluding taxes + fixed costs of €1.99),additional fees may be applied depending on the method of payment requested by the seller to send him his share of each sale made in his online store (as in the case where the seller asks to receive his share of each transaction made in his account by Western Union or other mode of international money transfer).
- Fees: (7% of the price displayed for each product sheet excluding taxes + a fixed fee of €0.50) these fees are to cover the costs of (implementing PI GATE services).
If you use PI GATE Payments and list your items for sale in a currency other than your payment account currency, see the Currency Conversion section below for details on transaction fees.
Goods and Services Tax (“GST”), and Value Added Tax (“VAT”) are already included in your selling prices in the price indicated on your listing (service or product) and will be paid to you. after PI GATE fees have been deducted.
See the Taxes section later in this document for more details and whether you need to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance each time a sale occurs, and are reflected in your payment account.
Advertising and promotional costs :
PI GATE offers several services to help you promote your product and service listings and your store, including PI GATE Advertising and External Advertising.
Advertising costs on PI GATE
If you buy paid advertisements on PI GATE, you find in the details of the page (Highlight your Business Account) to highlight certain products and services and like (Featured Product). PI GATE Advertising fees are charged for a pressed limited period for each advertising plan, deducted from your current balance and reflected in your payment account or you can pay directly on the internal advertising plans page offered by PI GATE.
External Advertising Fees
PI GATE buys advertising space from several partners, including social networks and search engines. If your listing is one of those ads, and a buyer clicks on it and then places one or more orders in your store within 30 days of that click, you’ll be charged advertising fees for those orders (which we’ll collectively refer to as “Assigned Orders”.
The Offsite Advertising fee you will be charged for assigned Orders depends on the amount of sales your store has made in the previous 365 days.
Payment processing fees
Online sales. PI GATE stores that have the ability can use PI GATE Payments to accept certain payments through PI GATE (you can find more information about PI GATE Payments below). Payment processing fees are charged for each transaction made via PI GATE Payments (in France and in the EU countries of the SEPA area the fees for each sale transaction are (12% of the total sale price + 3 Payment processing fees vary depending on where your bank account is located. For some markets, a fixed transfer fee may be charged on disbursements of seller funds that are below certain established thresholds, and also additional fees may be applied with the transfer of funds according to the different quotes and countries of transfer of funds. See the PI GATE Payments Policy on this page for details of payment processing fees and charges, and where applicable, transfer fees, by country. Payment processing fees are calculated on the total sale amount, including taxes and shipping. The payment processing fee is deducted from the sale amount in your payment account. Transfer fees are deducted from your available funds and appear in your payment account at the time the transfer is scheduled. taxes and shipping included. The payment processing fee is deducted from the sale amount in your payment account. Transfer fees are deducted from your available funds and appear in your payment account at the time the transfer is scheduled. taxes and shipping included. The payment processing fee is deducted from the sale amount in your payment account. Transfer fees are deducted from your available funds and appear in your payment account at the time the transfer is scheduled.
Automatic renewal. Your subscription fees will automatically renew. You can discontinue your subscription at any time by clicking “Cancel Pattern” in Pattern settings on your dashboard or from your payment account. If you discontinue service after your subscription renews on the first day of the month, you will be charged the full subscription fee for that month.
All subscription fees and charges for using services or advertising on PI GATE are non-refundable and are reflected in your payment account and deducted from your current balance.
Currency conversion
With the exception of transaction fees, External Advertising fees, payment processing fees, regulatory operating fees and transfer fees, PI GATE converts the fees into (Euro) in the currency of your account of payment at the market rate at the time such charges are reflected in your payment account. All charges appear in your payment account in your local currency.
Transaction Fees, Offsite Advertising Fees, Regulatory Operating Fees: If you list your items for sale in a currency other than the currency of your payment account, the transaction fees and any Offsite Advertising fees and operating fees will be converted into the currency of your payment account, at the market rate, and reflected in your payment account.
To avoid exchange fees on your sales, PI GATE recommends that you list your (services and products) in the same currency as your payment account. Buyers see items in the currency of their choice. As a PI GATE Payments user, if you decide to list in a currency other than that of your payment account, you will be charged a 4.5% currency conversion fee on the amount of the sale for the transfer of funds to your payment account. Currency conversion is handled automatically by our payment processor and described in detail in our PI GATE Payments Policy.
Any action taken by a seller to avoid paying fees is considered fee avoidance and is strictly prohibited by PI GATE. This includes, for example, encouraging buyers to purchase an item from your PI GATE store through another site. A transaction initiated on PI GATE cannot be finalized outside of PI GATE. The price displayed in each product or service listing description should be an accurate representation of the sale. Sellers may not change the price of the item after a sale for the purpose of avoiding PI GATE’s transaction fees, misrepresent the geographic location of the item for sale (service or product), or use another user’s account without permission.
3. Payment of your PI GATE fees
PI GATE will automatically deduct any fees payable from your payment account. If you have sufficient funds in your payment account, no further action is required for payment. If your payment account does not have sufficient funds, you are responsible for paying all charges due within 15 days of your monthly statement date, or the account will be considered overdue, and PI GATE may charge the bank card linked to your account or take other steps to obtain the funds. If you make a sale while in arrears, the net amount of the sale will be used to meet your outstanding balance. You can pay your outstanding balance manually through the payment methods offered by PI GATE.
Your statement is available in your Payments account at the beginning of each month and provides details of all sales and charge activity for the previous month along with the Analytics Report associated with Business Accounts (Pro and Gold).
PI GATE may suspend your selling privileges at any time pending payment of your outstanding balance.
Automatic billing (currently in France only)
When you enroll in the PI GATE Autopay program, any charges payable that are not covered by the funds in your payment account will be charged to the credit card associated with your account on the first day of the month or when your current balance is greater than or equal to the fee threshold. As part of the use of the program, you accept the following conditions.
A. You authorize PI GATE to store your payment card information and to debit that card, on the first day of each calendar month, for the charges accrued during the previous month, and each time the balance of the charges reaches the designated threshold for your account. When you register, PI GATE will charge the amount of your current balance to the credit card on file.
B. When your card account is debited, PI GATE will send you an email indicating the amount charged. You can also view this information by accessing your account on PI GATE.
C. If the card account you registered with is closed, the account number changes, or an amount payable is rejected by your card issuer, you must update your card information or add a new number card to your PI GATE account. If your direct debit is declined by the issuer for any reason, your PI GATE account may be suspended or terminated, but you must still pay your balance owing by other means. Your authorization applies to any successor card to the current card or to any replacement card provided by you or your card issuer.
D. You may opt out of automatic billing and switch to manual payment by changing your subscription plan to one of the annual professional plans offered by PI GATE and updating your payment settings in your PI GATE account. This means that an annual automatic payment can be made to your card account while we process your application.
E. Suspended or terminated Members remain liable to pay PI GATE all outstanding fees.
PI GATE Payments allows sellers to accept various forms of payment in their local currency when using PI GATE services. Sellers enrolled in PI GATE Payments accept payments from buyers from major credit or debit cards accepted by PI GATE, PI GATE Gift Cards, and PI GATE Promo Codes (subject to applicable limits), by the through certain payment services by bank or credit card, Visa, Master Card, bank transfer, via PayPal (if available), Apple Pay, Google Pay or Klarna (if available).
Except in the specific circumstances set forth below, you are responsible for collecting and paying all taxes associated with the use of PI GATE services and sales made through these services. . In no event shall PI GATE be responsible for paying Seller Taxes due to sales of their services and products using PI GATE’s services.
A. List your items for sale on PI GATE
To comply with applicable French and EU tax laws, PI GATE will calculate the percentage and amount of Taxes (VAT, or GST) on each sales invoice.
If you are selling on PI GATE, applicable taxes must be included in the prices shown on your product listings. Note that some countries may use other terms for VAT, for example GST, but we will refer to VAT, GST and any local taxes collectively as ‘VAT’ unless the context requires otherwise.
It is entirely your responsibility to ensure that your listings are categorized correctly, and you agree to indemnify PI GATE for all losses resulting from your misclassification of your listings.
Note that the PI GATE fees do not include any withholding taxes that may apply in France or in your country (outside France). Payment of the full PI GATE fee is mandatory, and you are not permitted to deduct any withholding taxes.
Also note that some countries require PI GATE to apply VAT on any fees that may be charged to you under this policy, and that the fees described in this policy do not include such VAT.
B. Taxes on Seller Services
Sales tax on subscription fees
Where applicable, state sales tax will be applied and charged to PI GATE subscription fees (Freelance, Pro, Gold) and other fees for services offered by PI GATE.
VAT on seller fees
Depending on the status and location of your business, PI GATE may be required to apply VAT on monthly vendor fees. VAT is charged on all PI GATE fees for sellers residing in countries where VAT must be applied.
C. Taxes we collect from buyers and remit on behalf of seller
Sales Tax:
In countries that apply sales tax (VAT or GST), PI GATE will calculate the amount of sales tax from the buyer and pay it to the seller with the price of service or product sold, and this is the seller’s responsibility to remit it to the relevant tax authorities. If the sale was made through PI GATE Payments, the sales tax amount will appear on your sales invoice for each service or product.
We are happy to offer these rules in the language of your choice, but it is important to understand that the French version of this document controls and governs your use of the PI GATE services. You can change your language preference with the PI GATE Languages button at the top right of each page .