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Conditions and Rules of Use on PI GATE:

  • Conditions and Rules of Use on PI GATE:

Welcome to PI GATE. We’re glad to see you. Make yourself comfortable and enjoy your visit, but be sure to follow the house rules.
PI GATE is a company registered in France, therefore we have published the Conditions of use, conditions of sale, payment regulations, privacy policies and other regulations for the use of our services on PI GATE in French Language (You can translate them to your Preferred Language with the help of our instant translation system at the top right of each page).

Welcome to PI GATE. We’re glad to see you. Make yourself comfortable and enjoy your visit, but be sure to follow the house rules.

PI GATE is a company registered in France, therefore we have published the Conditions of use, conditions of sale, payment regulations, privacy policies and other regulations for the use of our services on PI GATE in French Language (You can translate them to your Preferred Language with the help of our instant translation system at the top right of each page).

  1. Acceptance of these Terms
  2. Those other documents we mentioned
  3. Your personal information
  4. Your PI GATE account
  5. Your content
  6. Your use of our Services
  7. Conditions and Regulations of Sale on PI GATE
  8. Termination
  9. Warranties and Limitation of Liability (Or What You Can’t Sue Us For)
  10. Compensation (or what happens if we are sued as a result of an action by you)
  11. Disputes with other users
  12. Disputes with PI GATE
  13. Changes to these Terms of Use
  14. Some legal subtleties
  15. Contact details

1. Acceptance of these Terms

This document and the other documents we refer to below constitute the House Rules, or what we officially call our Terms of Service (the “Terms” for short).

The Terms form a legally binding contract between you and PI GATE.

This Agreement sets out your rights and responsibilities when using pi-gate.com, our mobile applications and other services and products provided by PI GATE (we will refer to these collectively as the “Services”), so please read it carefully. By using any of our Services (even just browsing one of our websites), you agree to these Terms. If you do not agree to abide by the Terms, you may not use our Services.

2. Those other documents we mentioned

The PI GATE Services & Appointments Marketplace Services connect people seeking services with professionals who offer their services in their regions or around the world online and offline.

Here’s a handy guide to help you understand the rules specific to you, depending on how you use our Services:

Our rules for everyone. By using any of our Services, you signify your agreement to these Terms, our Privacy Policy and Non-Discrimination Policy.

Our Seller Rules . If you register on PI GATE as a professional or individual Freelancer and you sell any items or services through our Services, you are considered a “Seller” on PI GATE and this regulation applies to you. You can view it by clicking here.

Our Buyer Rules . If you use our Services to browse the site or make purchases of the services or to book appointments, you are considered a “Buyer” on PI GATE and these regulations apply to you.

Our Third Party Policy . This Policy applies to Intellectual Property Owners, PI GATE API Users, Affiliates and anyone requesting information from PI GATE.

All of these policies are part of our Terms, so be sure to read the ones that apply to you. Of course, you still need to read the rest of this document because it applies to everyone!

3. Your personal information

We know you care about your personal information, so we care about it too. Our Privacy Policy details how your information is collected, used and shared when you use our Services. By using our services, you also agree to let us process that information in the ways set out in these Rules.

Our members’ personal information (e.g., buyer’s name, email address and shipping address) is processed by both PI GATE and the sellers, and these are therefore considered, in accordance with European Union law, as separate and independent data controllers for buyers’ personal information. This means that each party is responsible for the personal information it processes in connection with the Services provided. If, for example, a seller accidentally discloses a buyer’s name and email address while processing another buyer’s order, the seller, not PI GATE, is responsible for the unauthorized disclosure.

However, if PI GATE and the sellers are considered joint data controllers for a buyer’s personal information, and if PI GATE is sued, fined, or required to pay a fee as a result of any action by you as a joint data controller, you agree to indemnify PI GATE for expenses incurred by your processing of a buyer’s personal information. See section 10. Indemnification (or what happens if we are sued as a result of an action by you) below for more information regarding your indemnification obligations to PI GATE.

This Privacy Policy applies to PI GATE’s online platform (the “Website”) and associated application (the “Application”) (the “Platform” refers jointly to the Website and the Application).

The Platform is operated by PI GATE. The terms “We” or “PI GATE” refer to the operator. For more information on how to contact us, please see our Privacy Policy.

We take your privacy very seriously. All personal data will be collected, stored and used by us in accordance with the European Union’s General Data Protection Regulation 2016/679 (“GDPR”), and/or any other applicable statutory regulations. vigor.

The services we offer via the Website and/or the Application can only function if we collect, store, transfer, delete and/or otherwise use (“collection and use”) specific data relating to you (hereinafter the “personal data” or the “data”). Personal data means all information relating to an identified or identifiable natural person, such as your name, date of birth, postal address or e-mail address.

Our Privacy Policy describes the data we collect about you, and the purposes for which we collect and use it when you use the services we offer on the Platform, including the PI GATE service for Professional Seller accounts (“Sellers Freelancer, Pro and Gold”). Our Privacy Policy also contains important information on the protection of your data, in particular the statutory rights attached thereto.

Certain services on our Platform are offered by third-party providers. When you use these services, the data protection regulations of the third-party providers will then apply in addition to this data protection declaration. Before you use these services, third-party providers may ask you to provide them with consent under data protection law.

Under applicable data protection laws, PI GATE is required to notify you of the data processing and fulfills this obligation under this Privacy Policy. Our Privacy Policy and any part of it are not considered contractual terms and do not constitute the Terms and Conditions (“TOS”) as a contract with registered users. In accordance with applicable data protection laws, PI GATE may process data necessary to enter into a contract with you or to take steps, at your request, prior to entering into a contract (Art. 6 (1) (b) of the GDPR). References to the T&Cs must at all times be considered as information on data processing (art. 13 and 14 of the GDPR) and never as clauses which constitute the T&Cs. By using the Platform and our services, you are entering into a legally binding contract with PI GATE, the terms of which are described in the TOS.

4. Your PI GATE account

You must create an account on PI GATE to use some of our Services. Either you open a Professional account (Freelance, Pro or Gold) or a User account, Here are some rules regarding PI GATE accounts:

A. You must be 18 or older to use our Services. Minors under the age of 18 and 13 or older are permitted to use PI GATE’s services only through an account belonging to a parent or legal guardian and if they have their authorization and are under their control. direct supervision. Children under the age of 13 are not permitted to use PI GATE or its Services. You are responsible for any activity performed by a minor on your account.

B. Be honest with us. Provide accurate information about yourself. Using false information or impersonating another person or company through your account is prohibited.

C. Choose an appropriate name. If you choose not to use your full name as the name associated with your account, you may not use language that is offensive, vulgar, violates someone else’s intellectual property rights, or violates these Terms of Service. another way.

D. You are responsible for your account. You are solely responsible for all activity on your account. If you share your account with others, the person whose financial information is listed on the account will have final responsibility for all activities. If you are registered as a business, you personally warrant that you are authorized to agree to abide by the Terms on behalf of the business. Also, your accounts are not transferable.

E. Protect your password. As mentioned above, you are solely responsible for all activity on your account, so it is important to keep your account password secure.

F. Let’s be clear about our relationship. These Terms do not create any agency, partnership, joint venture, employment or franchise relationship between you and PI GATE.

The In-Depth PI GATE Guide Page should answer any questions you have about opening an account on PI GATE.

5. Your Content

Content that you post using our Services is your content (so it will be referred to as “Your Content”). We do not claim ownership of this Content, which includes anything you post using our Services (such as store names, profile pictures, product or service listing photos, product or service listing descriptions, reviews, comments, videos, usernames, etc.).

A. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights with respect to all parts of Your Content and that you do not infringe or violate the rights of third parties by posting it.

B. Permission to Use Your Content . By posting Your Content through our Services, you grant PI GATE a license to use it. We do not claim ownership of Your Content, but we have permission to use it to help PI GATE operate and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote it. For example, you acknowledge and agree that, from time to time, PI GATE may offer you or PI GATE buyers promotions on the Site in connection with your product listings or services.

C. Rights You Grant to PI GATE .(Here is the legal language version of the last article). By posting Your Content, you grant PI GATE a non-exclusive, worldwide, royalty-free, irrevocable, assignable, perpetual license to use, display, publish, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This enables us to provide the Services and to promote your PI GATE store and/or PI GATE business account, or the Services generally, in any format and through any channel, including through any PI Services GATE, our partners, third-party websites or advertising media. You agree not to exercise any moral rights or rights of publicity against us for the use of such Content. You also acknowledge our legitimate interest in using it,

Sounds like a lot, but we need it to keep PI GATE running. Consider these examples: if you upload a product listing photo or video to your professional seller or PI GATE store account, we have the right to display it to buyers, and we may resize or enhance it to appeal the eye of a buyer using our mobile application; if you publish a description in English, we can translate it into French and into several languages ​​so that a buyer in Paris or in another country can discover the history of your article (service or product); and if you post a beautiful photo or video of your (online course service, or professional makeup service),

D. Reporting Unauthorized Content. PI GATE has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or to which you have rights has been posted on the Services without your permission and you wish to remove it, please contact us using the contact methods provided on our Contact page. If your content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive a report of infringement that meets our terms, or closing your account for repeated infringements. If so, we will let you know.

E. Inappropriate, False or Misleading Content. It’s common sense, but there are certain types of content that we don’t want to post on PI GATE (for legal or other reasons). You agree not to post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or violates any law and/or our Prohibited Items Policy, or any part of our Terms of Service. You also agree not to post any content that is false or misleading or use the Services in a fraudulent or misleading manner.

6. Your use of our Services

License to use our Services. We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services — subject to the Terms of Service, including the following restrictions:

A. Don’t use our Services to break the law.You agree not to violate any law through your use of the Services. This includes all local, state and international laws that may apply to you. It is your responsibility, for example, to obtain any permits or licenses required for your Professional Seller Account (and all of its levels: Freelance, Pro, and Gold), and to comply with applicable legal requirements in applicable jurisdictions. This includes the sale, supply and delivery of your (products and services), for example age verification at the time of delivery, in countries where this is required by law. You may not sell any items (services or products) that violate any law;

B. Pay your bills.You are responsible for paying all fees you owe to PI GATE. Except as noted below, you are also fully responsible for collecting and/or paying any taxes applicable to any purchases or sales you make through our Services. Where applicable, PI GATE will calculate, collect and remit Value Added Tax or VAT and sales tax. Some countries may use other terms for VAT, for example GST (Goods and Services Tax), but we will refer to VAT, GST and any local sales taxes collectively as “VAT”. You are responsible for the payment of your taxes (VAT, GST and other taxes) that you owe to the services concerned. PI GATE could not be responsible in any case to pay your taxes, you are also fully responsible for collecting and/or paying any taxes applicable to any purchases or sales you make through our Services. .See our Fees and Payments Policy for more information on taxes, including details of taxes that PI GATE collects and remits on behalf of sellers.

C. Do not steal our Content from us. You agree not to explore, screenshot or use spider programs on the pages of the Services, or to reverse engineer them, or to attempt to obtain the source code of the Services ( including dz PI GATE Intellectual Property and Seller Content) without our express permission.

D. Do not attempt to harm our systems. You agree not to attempt to disrupt or interfere with our Services, such as by spreading a virus, excessive requests to our site or platform, or other harmful computer code.

E. Comply with our Trademark Policy. The name “PI GATE” and other PI GATE marks, phrases, logos and designs that we use in connection with our Services (the PI GATE Marks), are trademarks, service marks or trade dress of PI GATE in France and in other countries. If you wish to use our marks, you agree to abide by our policies and terms of use.

F. Share your ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any ideas or other materials you submit to PI GATE (excluding Your Content or items (services and products) you sell through our Services) are considered non-confidential and non-proprietary to your regard. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, assignable, perpetual license to use and publish these Ideas and Articles for any purpose, without receiving any consideration.

G. Contact us online. From time to time, PI GATE will provide you with certain legal information in writing. By using our Services, you agree to abide by our Electronic Communications Policy, which describes how we provide this information to you. This policy indicates that we can send you information electronically (email for example) instead of sending you hard copies by post (preserve the environment), and that your electronic agreement has the same value as your signature on paper.

7. Conditions and Regulations of Sale on PI GATE:

PI GATE is a marketplace where you can sell your (Services and/or Products) directly to buyers around the world. We want to make sure that the experience on PI GATE is positive for you and your buyers. Consult this document to learn more about your rights and obligations as a seller.

These rules form part of our Terms of Service. By opening a PI GATE Professional Account (Freelance, Pro and Gold), you agree to these rules and our Terms of Use.

1. Basics of selling

Keeping these basic criteria in mind will help you succeed on PI GATE.

To. What can be sold on PI GATE

PI GATE is an E-Commerce MarketPlace. Buyers come here to buy items (Various Services, Digital Products, Bookable Services and services associated with products (example: hairdressing services with the use of certain products necessary to provide the services),).

All Services must be services offered by professionals in 3 levels of Membership (Freelance, Pro and Gold).

PI GATE Professional Account Membership Levels:

1- Freelance : this level is offered free of charge for Solely for Individuals and Individual Professionals up to a maximum of 400€/month, with the possibility of selling (3) different types of services and the possibility of online payment and of capacity indicated in detail on the page (Pro Membership Plans) and with the possibility of purchasing the right to publish more services of the same level of level capacity (Freelance) in addition without upgrading to the level (Pro or Gold). The identity and qualifications of plan applicants (Freelance) must be verified by PI GATE to guarantee users of services offered by verified persons and to apply our terms of use and privacy policy. You can see Freelance’s ability details here.

2- Professional: this level is offered Only for registered Individual Professionals (Auto-entrepreneur, Sole Proprietorship, Micro-enterprise) registered with the trade register and the chambers of trade related to their professions & for Associations, they are verified by PI GATE with (SIRET number, Kbis, VAT number, etc.), this level of Membership is open with (Monthly or Annual Subscription) for any type of Small and Medium Enterprise & Association, and offers you the possibility of selling (10) different types of services (various services, bookable services) with the possibility of purchasing the right to publish additional services in the same level capacity (Pro) without the need to upgrade to the level (Gold), all the details capacity are detailed in the page (Pro Membership Plans).You can see Pro’s ability details here.

3- Goldand with the possibility of having up to (50 calendars of different serviceable services for each member of your team working with the 30 services = up to 150 different calendars) with the possibility of purchasing additional services with the same capacity level, all the capacity details of this level are detailed in the page (Pro Membership Plans). You can see Pro’s ability details here.

Services :

if you sell services, you agree to the following:

  1. All Services must be services offered by professionals verified by PI GATE with their diplomas, documents which justify their qualifications and/or their business registers in the chambers of commerce, chambers of trades or official services concerned, for the 3 levels of Membership (Freelance, Pro and Gold).
  2. You accurately describe the services you offer in the proposed service description, and in your Profile, and also each person involved in the services of your Professional Account. And accurately describe all the information on how to sell personalized services
  3. You use your own photos or videos, not photos from image banks or photos used by other sellers or other sites.

b. GENERAL PROHIBITIONS What cannot be sold on PI GATE

Even if they otherwise meet our Platform criteria, prohibited items and services, and items that violate our Intellectual Property Policy are not permitted for sale on PI GATE.

Any advertisement for the sale of services or products containing elements of text (words, expressions, sentences, etc.) which would seem contrary to legal or regulatory provisions, good morals, the rules of dissemination of our site or likely to disturb or shock the readers will be refused by PI GATE, therefore not referenced on our site, without this giving rise to the benefit of the advertiser any right to compensation.

It is FORBIDDEN to post an advertisement for the sale of services or products:

  • Including terms or descriptions unrelated to the proposed content.
  • Presenting an abusive use of keywords.
  • Leading directly or indirectly to a site other than ours.
  • Including an email address and/or telephone number in the description and/or title if the Membership level does not allow it.
  • Including a premium rate telephone number.
  • Of a political, sectarian, discriminatory, sexist nature, in connection with organizations or persons responsible for crimes against humanity, etc. Article 225-1 of the Penal Code defines discrimination as any distinction made between natural persons on the basis of their origin, gender, disability, genetic characteristics, morals, sexual orientation, of their gender identity, of their membership or non-membership, real or supposed, of an ethnic group, a Nation, an alleged race or a determined religion [..]. The offense of discrimination, criminalized in article 225-2 4° of the criminal code, is punishable by three years’ imprisonment and a fine of 45,000 euros.
  • As a user of the PI GATE service, you must ensure that the service you are looking to sell or buy is a service authorized on the site and whose sale is legal. Therefore, we invite you to familiarize yourself with the PRODUCTS/GOODS/SERVICES/ SERVICES ASSOCIATED WITH PROHIBITED PRODUCTS ON OUR SITE:
  • Tobacco, Drugs and Related Items, Hazardous and Illegal Substances and Returnable Items and all related services and information. And any illegal goods and services.
  • Edged combat or self-defense weapons, firearms, explosives, hunting traps, and all sorts of related services and training.
  • Adult content (pornography, nudity, etc.), and any kind of related services.
  • Call for private financial donations or for humanitarian purposes.
  • Content and offers that may lead to biased practices.
  • Wanted person notice.
  • Counterfeit product and any kind of related services.
  • Prohibition of products or services infringing intellectual property rights
  • Only the dissemination of advertisements for the sale of products and services offering the sale of services, bookable services and services associated with products are authorized with the categories offered by PI GATE.
  • You must legally own the content or be authorized to sell it by the owner, by the provider, any licensor or by law.
  • The insertion of website addresses on the photos is strictly prohibited .
  • The inserted photographs must represent the good or the service to be sold cannot be used to illustrate several advertisements of professional account of the salesman.
  • It is forbidden to insert photos including: (minor children, link to a website, telephone number or email address, representations unrelated to the proposed offer).
  • All product and service listings must offer an item for sale (this includes digitally delivered items and services (such as website creation or mobile apps), and may also include listings of services offered for sale and bookable services) . You may not create a PI GATE product listing for the purpose of sharing a referral code, posting an advertisement on a wanted item, or any similar activity that does not provide a real service, bookable service, or digital product for sale.
  • Remember that members have the option of flagging service listings that they believe violate our policies, for review by PI GATE. PI GATE may delete any service listing and/or professional seller account that violates our rules. Note that listing fees for these items are non-refundable. PI GATE may also suspend or terminate your account for any violation. You will remain liable for payment of amounts still due on your PI GATE statement. You can find more information about this in our Fees and Payments Policy.

vs. Managing your PI GATE Professional Account

Your Business Account represents you and your business to the PI GATE community. It is important that you, your ads (services and products) and your Professional Account are represented honestly and accurately.

By selling on PI GATE, you agree that you:

  1. Provide honest and accurate information to PI GATE and in your profile.
  2. Honor your Terms and Conditions.
  3. You will ensure that the content of your Professional Account, such as the text, photos or videos used to represent you as well as your Professional Account or your product or service sheets, will comply with the rules of PI GATE, including the Rules and the articles of law against discrimination.
  4. Accurately represent your items (Services and products) in the product and service sheets and on the linked photos.
  5. Respect the intellectual property of others. If you believe someone has infringed your intellectual property rights, you can report it to PI GATE.
  6. Will not engage in fee circumvention.
  7. Will not create duplicate stores or take any action (such as manipulating clicks, carts, or sales) for the purpose of shilling, manipulating search, or circumventing PI GATE policies.
  8. Will not set up a price agreement with other sellers.

d. Seller Standards : By listing a product on PI GATE, you understand and agree that you are responsible for complying with all applicable laws and regulations for the items and services you offer for sale, including the use of labels and warnings required. PI GATE is not responsible for the accuracy, labeling or content of your product and service listings.

Compliance with customer service standards

As a seller, you must provide quality customer service and maintain the trust of your buyers. These requirements are called Seller Customer Service Standards. If your Business Account fails to meet PI GATE’s customer service standards, we may contact you to remind you of your obligations, and your business account may be suspended or terminated for repeated non-compliance. your obligations and non-compliance with our standards or conditions of use or confidentiality.

By selling on PI GATE, you agree to:

  1. Respect your delivery times for items and services and also processing times. Sellers are required to deliver or deliver an article or service or to execute the transaction concluded with a buyer with the necessary speed, except in exceptional cases. It should be noted that the legal requirements in terms of delivery times may vary depending on the nature of the services and items for sale and the deadlines set in the descriptions of the services and items for sale or the deadlines set between the seller and the buyer in exchanges of messages between the latter two, and also in relation to the countries.
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you have made in your general conditions of sale.
  4. Resolve disagreements or disputes directly with the buyer. If you ca n’t find a solution, PI GATE can help you with our Disputes and R umbursements Support System .
  5. If you cannot complete or fulfill an order for your service or item, you must notify the buyer and cancel the order.

e. Business Account Membership Fees and Selling Fees

Fees may be charged to sellers for the use of some of PI GATE’s services. Fees apply to listing, selling, advertising, and certain other products and features of PI GATE. Information about fees can be found in the Fees and Payments Policy.

2. Be a member of the PI GATE community

At PI GATE, everyone should treat other members of the community with respect. As a seller, you have an additional responsibility to protect personal information and communicate promptly with buyers to provide an excellent customer experience.

To. Create and upload content

As a member on PI GATE, you have the ability to create and upload various types of content, such as product sheets, Messages, text, photos and videos. To ensure safety and respect within our community, you agree not to upload content:

  1. Containing language or images of a hateful or derogatory nature, or content of discrimination and hate propaganda;
  2. Containing threats, harassment, attempts at extortion, or violating our rules on interference;
  3. Constituting an infringement of the intellectual property rights of another person;
  4. False, misleading or misleading;
  5. Containing unsolicited advertising or promotion, donation requests or spam;
  6. Containing private information, whether it belongs to you or another person;
  7. Encouraging or facilitating a transaction that evades PI GATE’s payment process;
  8. Containing prohibited therapeutic claims;
  9. Failing to follow the rules outlined in our Prohibited Items Policy.

Certain content on PI GATE is subject to additional requirements that we deem necessary.

b. Protect personal information and privacy

You are responsible for protecting the personal information belonging to members that you receive or process, and you must comply with all applicable legal obligations. This includes applicable data protection and privacy laws that govern how you may use information belonging to a PI GATE user. These laws may require you to post and comply with your own privacy policy, which must be available to PI GATE users with whom you communicate. Your privacy policy must be consistent with this policy and with PI GATE’s Terms of Use and Privacy Policy.

In particular, when you sell through our Services (under these Rules) or use the PI GATE API (also under the PI GATE API Terms of Service), you may that you receive and determine what you do with certain personal information, such as when you communicate with users and when you transact with buyers. This means that you are processing personal information (e.g. buyer’s name, email address and shipping or service delivery address) and, to the extent you do, under EU law, you are an independent controller of data associated with other users that you may have obtained through the Services. Find out more about the General Data Protection Regulation.

As a data controller (i.e. the person who decides what personal data to collect and for what purpose you will use it), to the extent that you process personal user information outside of the Services, you may be under the obligation, under applicable data protection and privacy laws, to honor requests for access, portability, correction, deletion and processing objections from users. Additionally, if you disclose personal information without a buyer’s actual consent, you are responsible for such unauthorized disclosure. This includes, for example, disclosures from you or unintentional data breaches. For example, you may receive a buyer’s email address or other information about them as a result of a transaction with that buyer. This information may only be used for communications related to PI GATE or for transactions entered into on PI GATE. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other PI GATE policies and applicable laws, you may not add any PI GATE member to your email or postal mailing list, use that buyer’s identity for marketing purposes. , or store or obtain any payment information. Remember that it is your responsibility to know the level of consent required in any case.

To learn more, see our Privacy Policy.

vs. Communication standards

i. Posts

With PI GATE “Messages”, you can communicate directly with your buyers or other PI GATE members. Messages are a convenient way for buyers to ask you questions about an item or order.

Messages cannot be used for the following activities:

  1. send unsolicited advertisements or promotions, donation requests or spam;
  2. Harass or be abusive to another member;
  3. Contacting someone after he/she has explicitly asked you not to;
  4. Interfering with another member’s transaction or activity;
  5. Exchanging personal, financial or other information for the purpose of evading payment processing on PI GATE, including phone number, address, email address, social media handles, external URLs, instructions for money transfer, etc.

Interference:

We speak of interference when a member intentionally interferes with the Professional Account of another member in order to divert its activity. Interference is strictly prohibited on PI GATE . Examples of interference include:

  1. Contacting another member via Messages to warn them about a specific member, Business Account or item;
  2. Post comments in public areas to protest or discuss a dispute with another member;
  3. Buying an item from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on ads promoting competitor listings to deplete that member’s advertising budget. This is also called “click fraud”.
  5. Create or use an independent buyer account to maliciously express your agreement with negative reviews posted on another Business Account in order to make these reviews more visible.

Harassment and discrimination:

Any use of Messages to harass other members is strictly prohibited. Likewise, Messages may not be used to encourage or glorify hatred, or in any way violate our Anti-Discrimination Policy. If you receive a Message that violates these rules, please notify us immediately.

3. Reviews, disputes and your success

To. Notice

Reviews are a great way to build your reputation on PI GATE. Buyers can leave a review, including a one- to five-star rating and a photo of their purchase, within 100 days of the latest estimated delivery date of their item. If the estimated delivery or service delivery date is not available, the open period for reviews begins after the processing time and the delivery or delivery time of the order have expired. Buyers can edit their review, including photo, as many times as they want within this 100-day period.

If you receive a negative review, you can contact the buyer or post a response.

In addition to our rules for creating and uploading content, reviews and your response to reviews may not:

  1. Contain language or images of a graphic, explicit or obscene nature, or content subject to our Explicit Content Policy;
  2. Relate to aspects beyond the seller’s control, such as the carrier, PI GATE or a third party;
  3. Depict online collusion or otherwise falsely inflate the review score of a Business Account; Or
  4. Undermining the integrity of the review system.

b. PI GATE Support System and Disputes

The dispute system is how a buyer notifies PI GATE of a problem or disagreement with an order, so that PI GATE can help find a solution.

Buyers should contact sellers directly through the Help link with an order, and attempt to resolve any outstanding issues before opening a dispute on PI GATE. For this reason, it is important that you have completed your terms and conditions and that you regularly respond to Messages from your buyers. Once a buyer contacts you to let you know about an issue with an order, you’ll have 48 hours to resolve that issue. If the problem is not solved within this time, the buyer can open a dispute. Once a dispute has been opened, PI GATE helps the buyer and seller find a solution. This may include, but is not limited to, automatically closing the dispute and issuing a refund to the buyer,

PI GATE reserves the right to resolve an order issue prior to the 48-hour deadline in circumstances including, but not limited to, seller inactivity, harassment, denial of service, manipulation, and infringement. to the integrity of the litigation system.

Buyers can open a dispute for non-delivery or non-delivery or non-compliance (for more information on our definition of these terms, as well as other criteria for initiating a dispute. PI GATE may request your assistance in resolving an open dispute regarding your Professional Account. By using the PI GATE dispute system, you understand that PI GATE may use your personal information for the purpose of resolving disagreements with other members. For more information you can view our Privacy Policy.

IN NO EVENT SHALL BUYER PROTECTION EXCEED 14 DAYS AFTER THE TRANSACTION DATE.

IF PI GATE DETERMINES THAT AN ITEM (SERVICE OR PRODUCT) IS NOT AS DESCRIBED, YOU MUST REFUND THE ORDER, INCLUDING SHIPPING AND RETURN CHARGES.

PI GATE RESERVES THE RIGHT TO ISSUE A REFUND TO THE BUYER AND COLLECT THE FUNDS FROM YOUR ACCOUNT, INCLUDING USING THE RESERVE OF YOUR PAYMENT ACCOUNT, IF PAYMENT WAS MADE VIA PAYMENT METHODS IN LINE ON PI GATE.

PI GATE IS NOT RESPONSIBLE IN ANY WAY TO HANDLE A DISPUTE OR ISSUE A REFUND TO THE BUYER IF THE BUYER USES A PAYMENT MEANS NON-PI GATE ONLINE PAYMENT METHOD. THEREFORE PI GATE IS NOT RESPONSIBLE IN ANY CASE FOR MANAGING DISPUTES AND THE PROTECTION OF BUYERS OR SELLERS IN CASES OF PAYMENT IN: Cash on delivery, Direct payment by bank transfer or by other means payment excluding online transactions on PI GATE.

vs. Your Seller Account and PI GATE Terms of Use

In order to maintain security on PI GATE and to improve our Services, we may take measures that limit the visibility of your Professional Account, your listings or your advertisements, or that affect your payment account. If a Business Account experiences unusual order activity, or if we have other reason to believe that your actions or your Business Account may result in buyer disputes, chargebacks, high risk of fraud , infringement or other claims, PI GATE may take action such as imposing a limit on your account visibility, or placing restrictions or reservations on your payment account, in accordance with our Terms of Service. ‘use, including these policies and our PI GATE Online Payments Policy. Where appropriate and permitted by law, PI GATE will communicate information about the issue to the relevant vendor.

If a Business Account experiences an unusual spike in orders, especially in a high-demand category, it may cause its search ranking to rise or fall. When a Business Account experiences an increase in orders processed and positive reviews, it can often lead to better visibility and a boost in search rankings. However, a rapid increase in orders can sometimes lead to a drop in visibility.

We may also limit the visibility of product sheets or advertisements in order to ensure security on PI GATE and to improve our Services. For example, listings or ads may lose visibility if they contain terms that represent a prohibited item or are based on third-party policies. These product sheets or advertisements may also be subject to restrictions as to their appearance in one or more features of the Services. The visibility of these listings or ads may be limited, but they still appear in search.

PI GATE may modify onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required to enable activation of a seller account or to maintain uninterrupted access to and use of it.

If PI GATE has reason to believe that you, Your Content, or your use of the Services violates our Terms of Service, including these Seller Rules, we may disable Your Content, or suspend or revoke your account (and any accounts considered by PI GATE as being associated with your account) and your access to the Services. In general, PI GATE will notify you that Your Content or your account has been suspended or revoked, unless you have repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

d. Protection of sellers

  • PI GATE also provides limited protection for 14 days after the transaction date to sellers who qualify for our Seller Protection Program which provides assistance to eligible sellers in the event of a dispute with a buyer.

    To qualify for Seller Protection, you must comply with our Seller Protection Policy and remain in good standing with PI GATE. A good reputation means that you respect:

  • sell eligible items (Services or products).
  • Ship and deliver orders on time.
  • respond to messages in a timely manner.
  • Seller Protection on PI GATE:
    PI GATE is a platform for buyers and sellers to work together to resolve order issues. If you and a buyer are unable to resolve the issue on your own, the buyer can ask a PI GATE specialist to step in and resolve the matter.

    The Case Specialist will determine if the order and your store are eligible for Seller Protection. It is important that you respond to requests for information from PI GATE within the time limit to avoid action being taken on your account.

    Once the specialist has reviewed the dispute, they will provide you with specific instructions to resolve the dispute or may issue a refund for the order if you have not complied with PI GATE’s policies Seller Protection Policy does not guarantee a resolution in your favor and does not indicate that PI GATE’s service level standards (our customer service expectations) have been met. Sellers who do not comply with PI GATE policies are subject to review, which may result in suspension of account privileges and/or termination.

We are happy to offer these rules in the language of your choice which you can translate with the translation proposal at the top of each page, but it is important to understand that the English version of this document controls and governs your use of the IP services. SPOILED. You can change your language preference in your account settings.

8. Termination

Termination by you. We don’t want you to leave us, but you can terminate your PI GATE account at any time from your account settings.

Termination of your account will not affect the availability of certain pieces of Your Content that you posted through the Services prior to termination. One more thing, you will still have to pay all outstanding bills.

Termination by PI GATE We may terminate or suspend your account (and any accounts that PI GATE considers to be associated with your account) and your access to the Services if we have reason to believe that you, Your Content or your use of the Services does not comply with our Terms of Service. ‘use. If so, it’s important to understand that you have no contractual or legal right to continue using our Services, such as to sell or buy on our websites or mobile apps. In general, PI GATE will notify you that your account has been terminated or suspended, unless you have repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

If you or PI GATE terminate your account, you may lose all information associated with it, including Your Content.

We may discontinue the Services: PI GATE reserves the right to modify, suspend or discontinue any or all of the Services for you, any or all of the users, at any time, for any reason, including those set forth in the regulations of PI GATE under these Terms of Use. We will not be liable to you for the effect any changes to the Services may have on you, including your income or ability to generate income through the Services.

Survival. The Terms will survive even after your access to the Service is terminated, or your use of the Service is terminated.

9. Warranties and limitation of liability (or what you cannot sue us for)

The items you buy.You understand that PI GATE does not store or inspect items (products and services) sold through our Services. We just provide the platform where transactions occur; items on our marketplaces are produced, listed and sold directly by independent sellers and professionals, and therefore PI GATE cannot and does not guarantee or warrant their quality, safety, authenticity or suitability. legality. Any legal action related to an item you purchase must be brought directly against the seller of the item (services or product). You release PI GATE from any liability for any claims related to items (products and services) sold through our Services,

The content you access. You may come across advertisements for services or products that you find offensive or inappropriate when using our Services. We make no representations about any content posted by users through the Services. PI GATE is not responsible for the accuracy, copyright compliance, legality, or decency of user-posted content that you access through our Services. You release us from any liability related to such content.

The people you interact with. You may use the Services to interact with other people, whether online or in person. However, you understand that we do not monitor users of our Services except to verify that they meet certain legal and compliance obligations, and you release us from any liability related to your interactions with other users. Be alert and exercise caution and good judgment when interacting with other people, especially if you meet someone in person.

Third Party Services. Our Services may contain links to third-party websites or services that we do not own or control (for example, links to Facebook, Twitter, Intstagram, TiktTok, Telegram, Zoom, Line, Viber, LinkedIn, Skype, Meet, YouTube and Pinterest). You may also need to use a third-party product or service in order to use some of our Services (such as a compatible mobile device to use our mobile apps) or Microsoft Office, Adobe and other software. When accessing such third-party services, you do so at your own risk. These third parties may require you to agree to their own terms of use. PI GATE is not a party to these agreements; these are entered into solely between you and the third party.

Gift cards and promotions.You acknowledge that PI GATE makes no guarantees regarding the balance of your gift card and promotions, and is not responsible for any unauthorized access to, or modification, theft or destruction of a gift card or voucher code. gift card or promotion as a result of an action by you or a third party. You also acknowledge that we may suspend or prohibit the use of your gift card or promotion code if it or your gift card code has been reported lost or stolen, or if we believe that the balance of your gift card is used in a suspicious, fraudulent or other unauthorized manner. If your Gift Card or promotion code stops working, the only way for us to resolve this issue is to issue a replacement code.

GUARANTEES. PI GATE strives to make our services as best as possible, but we’re not perfect and sometimes things can go wrong. you understand that our services are provided “as is” and without warranty of any kind (whether express or implied). we expressly disclaim all warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and all warranties implied by contract performance, course of business, or usage of trade .

we do not warrant that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) the Services will be free of viruses or other harmful materials; or that (iv) the results of using the Services will meet your expectations. you use the Services solely at your own risk. some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

LIMITS OF LIABILITY: To the fullest extent permitted by law, neither PI GATE nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms.

under no circumstances can you claim liability for damages from PI GATE.

By using the services of PI GATE you agree to denounce to request the refund of the sums you have paid to PI GATE as a subscription on one of our seller plans in the event of cancellation of your account by you, or following the cancellation of your account by PI GATE according to our terms of use. some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you, in which case you agree that PI GATE shall not be liable to compensate you or refund in any way.

10. Compensation (or what happens if we are sued as a result of an action by you)

We hope that never happens, but if PI GATE is sued because of something you did, you agree to defend and indemnify us. This means that you will defend PI GATE (including any of our employees) and hold us harmless from any lawsuits or legal demands (including reasonable attorneys’ fees) arising from your actions. , your use (or misuse) of our Services, your breach of the Terms, or your or your account’s violation of another’s rights.

We reserve the right to assume our legal defense in any way we deem appropriate, even if you indemnify us, in which case you agree to cooperate with us so that you can help us execute our strategy.

11. Disputes with other users

If you find yourself in a dispute with another user of the PI GATE Services or a third party, we encourage you to contact the other party and attempt to resolve the dispute amicably.

Support system and disputes. Buyers and sellers who are unable to resolve a dispute related to a transaction made on our websites or mobile applications can use our Support and Disputes System. PI GATE will attempt to help you resolve disputes in good faith and solely based on our interpretation of our policies, in our sole discretion; we will not make any judgments regarding lawsuits or legal matters. PI GATE is under no obligation to resolve disputes.

Release PI GATE from any liability. You release PI GATE from any and all claims, demands and damages arising out of disputes with other users or parties.

Note that Section 11. Disputes with PI GATE , contains an arbitration clause and a class action waiver. By agreeing to these Terms, you agree to resolve all Disputes through binding individual arbitration, which means that you waive any right to have such Disputes resolved by a judge or jury, and to your right to participate in a class action, class arbitrations or representative actions. *

12. Disputes with PI GATE

If you are angry with us, let us know, and we hope we can resolve your issue. But if we cannot, then the following rules will govern any legal dispute involving our Services:

A. Governing Law. The Terms are governed by French law, without regard to its conflict of law rules, and by the law of France. These laws will apply no matter what country you are in, but if you live outside France you may be able to benefit from the protection of the mandatory consumer protection provisions under your local protection laws. of the consumer.

B. Arbitration. You and PI GATE agree that any dispute or claim arising out of or under these Terms shall be finally settled by arbitration, in the French language, under French law in accordance with its consumer arbitration rules in (these rules are deemed to be incorporated by reference into this section and from the date of these Terms), unless otherwise required by law. Arbitration, including fundamental questions of the arbitrability of the dispute, will be decided by a single arbitrator, in accordance with these rules. Judgment on the arbitration award will be rendered in any court of competent jurisdiction.

For sellers in France and European countries SEPA zone, if a dispute arises in relation to the Terms, the parties should first try to resolve the dispute through the complaints procedure on PI GATE in the Support section in your account.

Any arbitration or mediation conducted under the Terms of Service will be on an individual basis. You understand that by agreeing to these Terms, you and PI GATE each waive the right to a jury trial or to participate in a class action. Class arbitrations will be available only if required by either party under its Class Action Arbitration Rules and approved by the arbitrating entity. Notwithstanding the foregoing, each party shall have the right to bring an action in court in a court having proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final determination by the arbitrator or the mediator. You can, instead, submit your complaint to the local court,

C. Arbitration Fees By using PI GATE’s services you agree that PI GATE shall not be liable to compensate or reimburse you in any way for arbitration and legal fees you have paid in the event of a dispute between you and PI GATE. And you agree to be responsible for compensating and reimbursing PI GATE for all arbitration costs and legal fees that PI GATE must pay as a result of your use of our services.

D.Forum. We are based in Paris, France, so any legal action against PI GATE related to our Services must be brought and take place in the county of Paris, France.

E. Government Exception. If you are a government official or a legal person in France using the Services in your official capacity, and you are legally unable to accept the clauses of this article, then these clauses do not apply to you. . In such event, the Terms and any legal action relating to the Terms will be governed by the laws and laws of France (without reference to the conflict of laws).

F. Changes.If we make any changes to the “Disputes with PI GATE” section after the date you accepted these Terms, those changes will not apply to any claims filed in legal proceedings against PI GATE before the date on which these changes take effect. PI GATE will notify you of substantial changes made to the “Disputes with PI GATE” section at least 30 days before the date on which these changes will take effect. If you do not agree with the changes made, you can send PI GATE written notice (including by email) or close your account during these 30 days. By rejecting a modified term or permanently closing your account, you agree to arbitrate any dispute between you and PI GATE according to the provisions of this section “Disputes with PI GATE” and according to the conditions of use of our services from the last date on which you accepted these Conditions, including any changes made prior to your rejection. If you re-open your closed account or create a new account, you agree to be bound by the then current version of these Terms.

13. Changes to these Terms of Use

We may update these Terms from time to time. If we think the changes are material, be sure that we will let you know by posting those changes through the Services or by posting the new terms of service on our PI GATE website (pi-gate.com) or by sending you an e-mail or a message concerning them. In this way, you can decide whether you want to continue using the Services. Changes will take effect when posted, unless otherwise specified. You are responsible for reviewing and becoming aware of any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.

14. A few legal niceties

The Terms, including any regulations that make them up, supersede any other agreements between you and PI GATE regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms otherwise remain in full force and effect. Our non-enforcement of any part of the Terms does not constitute a waiver of our right to subsequently enforce that part or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

15. Contact details

If you have any questions regarding the Terms, email us at: info@pi-gate.com.

* In some countries you may have additional rights and/or the above information may not apply to you.

We are happy to offer these rules in the language of your choice, but it is important to understand that the French version of this document controls and governs your use of the PI GATE services . You can change your language preference in your account settings.

For more information on our privacy policy here

For more information on our Sales Regulations here

For more information on Fee and Payment Regulations here